Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist in the heart of Washington DC! We're seeking energetic individuals to deliver exceptional service during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our growing organization. Perfect for students or professionals seeking work-life balance, you'll gain valuable experience in client relations while contributing to our mission of excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing and service issues with efficiency and professionalism
- Document interactions in CRM system and maintain accurate records
- Collaborate with day-team to ensure seamless service continuity
- Identify upsell opportunities while maintaining focus on customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Excellent verbal and written communication skills
- Basic proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and patience in high-pressure situations
- Availability for 20-25 hours weekly, including weekends
- Positive attitude and commitment to exceptional service standards
- No prior experience required - comprehensive training provided