Job Description
Join our dynamic team at Charlotte Connect Solutions and kickstart your career in customer service! We're seeking motivated Evening Part-Time Associates to deliver exceptional support during our peak hours. This flexible role offers hands-on experience in a fast-paced environment while accommodating your evening schedule. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Perfect for students, recent graduates, or professionals seeking supplemental income. Become part of Charlotte's premier service provider and develop skills that employers value!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Process transactions and update customer records with precision
- Collaborate with day team members for seamless service continuity
- Document interactions and report technical issues promptly
- Adhere to company protocols while maintaining a positive brand image
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Charlotte downtown location
- Flexibility to work weekends and holidays as needed
- No prior experience required – comprehensive training provided
- Positive attitude and commitment to customer satisfaction