Job Description
Are you a friendly, reliable individual looking to kickstart your career in the tech industry? BrightStar Solutions is currently seeking a dedicated Part-Time Entry-Level Support Associate to join our dynamic London team. We value enthusiasm, learning potential, and a customer-first mindset above all else. This is an excellent opportunity for someone with no prior experience who is eager to grow in a supportive environment.
In this role, you will be the first point of contact for our valued clients, helping to resolve queries and ensuring a seamless user experience. We provide comprehensive on-the-job training, so you do not need to be an expert to apply—just a willingness to learn and a positive attitude.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Assist customers with basic troubleshooting and product navigation.
- Maintain accurate and up-to-date customer records in our internal database.
- Collaborate with the senior support team to escalate complex issues when necessary.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Contribute to a positive team culture by offering support to colleagues.
Qualifications
- High school diploma or equivalent qualification required.
- Excellent written and verbal communication skills in English.
- Basic computer literacy and familiarity with navigating web browsers.
- Reliable internet connection and a quiet workspace (remote/hybrid friendly).
- Strong problem-solving abilities and a proactive attitude.
- Ability to work flexible hours, including weekends or evenings if required.