Job Description
NextGen Tech Solutions is expanding our support team in Jacksonville and is looking for enthusiastic individuals to join us as Part-Time Entry-Level Customer Support Specialists. If you are a natural problem solver with a passion for helping others and want to kickstart your career in the tech industry, we want to hear from you. We offer a flexible work schedule, competitive pay, and a dynamic environment where you can grow your skills.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Comprehensive training and mentorship programs.
- Opportunity for career advancement within a growing company.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat.
- Resolve technical inquiries and troubleshoot common issues with our software products.
- Document all customer interactions and issues accurately in the CRM system.
- Collaborate with the senior team to improve product feedback loops.
- Maintain a high level of product knowledge to assist customers effectively.
- Uphold the company's brand voice and professional standards in every interaction.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Excellent verbal and written communication skills.
- Basic computer literacy and comfort with navigating web browsers.
- A friendly, patient, and customer-centric attitude.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace.