Job Description
Are you looking for evening part-time jobs that offer flexibility and professional growth? Apex Digital Solutions is seeking a dedicated Customer Support Associate to join our dynamic team in New York City. In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and empathy during our peak evening hours.
Our commitment to employee well-being means you will enjoy a supportive work environment, competitive benefits, and a schedule that respects your personal time. If you are a problem-solver with a passion for service, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Handle a steady flow of customer calls and emails regarding technical support and account inquiries.
- Resolve Issues Efficiently: Troubleshoot customer problems and provide accurate solutions to ensure high satisfaction rates.
- Maintain Data Integrity: Log all interactions and updates accurately into our CRM system.
- Collaborate with Teams: Coordinate with the day-shift team to ensure seamless handovers and continuity of service.
- Adhere to Standards: Follow company protocols and quality assurance guidelines during every shift.
Qualifications
- Education: High school diploma or GED required.
- Experience: Minimum 1 year of customer service or support experience preferred.
- Skills: Excellent verbal and written communication skills.
- Schedule: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Technical: Proficiency with computer systems and basic MS Office applications.