Job Description
We are looking for a detail-oriented Night Shift Customer Support Specialist to join our dynamic team in Seattle. This part-time role is perfect for those who thrive in a quieter environment and enjoy providing top-tier service to our clients.
As a night shift associate, you will be the first point of contact for our clients, resolving technical issues and ensuring their satisfaction. We pride ourselves on our modern work culture, flexible scheduling, and competitive benefits package.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance via phone and email during evening hours.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless issue resolution and continuity of care.
- Stay current on product knowledge and company policies to provide accurate information.
- Assist in documenting recurring issues to help improve our support processes.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or a technical helpdesk environment is a plus.
- Must be available to work night shifts, including weekends and holidays.
- Strong problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- Basic proficiency with computers and operating systems.