Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is seeking dedicated individuals to join our 24/7 operations team in the heart of Chicago, IL. We offer a competitive salary, flexible evening shifts, and a supportive work environment.
As a Night Shift Support Associate, you will be the first line of defense for our clients, ensuring seamless operations while the world sleeps. This role is perfect for those seeking work-life balance and a steady income without the rush of the daytime commute.
Responsibilities
- Assist customers via phone and email during evening hours.
- Resolve technical inquiries and troubleshoot common issues efficiently.
- Document all interactions and account updates in our CRM system.
- Collaborate with the day-shift team to ensure continuity of service.
- Maintain a calm and professional demeanor during high-volume periods.
- Adhere to company security and compliance protocols.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in customer service or technical support is a plus.
- Must be available to work evenings, weekends, and holidays.
- Strong computer literacy and typing skills.
- Reliable internet connection and a quiet workspace (remote hybrid option).