Job Description
Join SwiftPay Solutions and transform your workday with our revolutionary daily pay program! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional support while enjoying the flexibility of part-time hours and same-day compensation. No more waiting for payday—earn for every shift worked!
As a key member of our award-winning team, you'll handle customer inquiries, resolve payment issues, and ensure seamless digital experiences. Our Manchester-based operations centre offers modern amenities and a supportive environment perfect for work-life balance. Immediate start available for qualified candidates.
Responsibilities
- Resolve customer payment inquiries via phone, email, and live chat
- Process transactions and troubleshoot digital payment systems
- Document all interactions in CRM with precision and timeliness
- Meet daily performance metrics for resolution rates and customer satisfaction
- Collaborate with finance team to reconcile daily transactions
- Maintain strict compliance with UK financial regulations
Qualifications
- 1+ years customer service experience in financial sector preferred
- Exceptional communication skills with clear articulation
- Proficiency in CRM systems (Salesforce experience valued)
- Strong problem-solving abilities with attention to detail
- Available for flexible shifts including weekends
- Basic understanding of UK payment regulations (PSD2)
- Valid UK work authorization required