Job Description
Are you a problem-solver with a passion for technology? TechHorizon Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Virginia Beach. We offer a flexible work environment, competitive pay, and the opportunity to work with cutting-edge technology.
As a key member of our support team, you will bridge the gap between our innovative products and our valued customers. If you are looking for part-time jobs in Virginia Beach that offer growth and impact, this is your chance to shine.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and live chat.
- Diagnose and resolve software and hardware issues with a focus on customer satisfaction.
- Document all customer interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the product and engineering teams to escalate complex issues and provide feedback.
- Conduct product training sessions for new team members and assist in onboarding processes.
- Maintain up-to-date knowledge of our product suite and industry trends.
- Manage high-volume ticket queues while maintaining a professional demeanor.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support (1-2 years preferred).
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Familiarity with basic networking concepts and operating systems (Windows/macOS).
- Ability to work independently and manage time effectively in a part-time capacity.
- Must be available to work a flexible schedule, including evenings and weekends.