Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our growing team in Jacksonville, FL. In this role, you will serve as the first point of contact for our clients, ensuring a seamless and positive experience with our products and services. If you are looking for a flexible schedule that fits around your lifestyle while working for a reputable company, we want to hear from you.
Why Join Us?
- Flexible part-time schedule (20-30 hours per week).
- Competitive hourly pay with performance-based bonuses.
- Comprehensive training and professional development opportunities.
- A collaborative and supportive remote work environment.
Apply today to take the next step in your career with Horizon Support Solutions!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues or product-related questions accurately.
- Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
- Escalate complex issues to the appropriate technical team or management.
- Collaborate with cross-functional teams to improve products and service processes.
- Conduct regular quality assurance checks on support tickets and documentation.
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification is preferred.
- Previous customer service experience in a call center or tech support environment is a plus.
- Strong computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving mindset with the ability to think on your feet.