Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in London. If you are looking for an immediate start and a role that offers both flexibility and professional growth, this opportunity is perfect for you. You will be the first point of contact for our valued clients, ensuring their needs are met with speed, accuracy, and a friendly demeanor.
Why Join Us?
- Immediate start available for the right candidate.
- Flexible working hours to suit your lifestyle.
- Competitive hourly rate of £15-£18.
- Opportunity to work in a fast-paced, modern environment.
Responsibilities
- Respond to incoming customer inquiries via email, phone, and live chat with a high degree of professionalism.
- Resolve product or service issues efficiently while maintaining a positive and empathetic tone.
- Accurately log all customer interactions and resolutions into the CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Stay up-to-date with product knowledge to provide accurate assistance.
- Identify trends in customer feedback to suggest process improvements.
- Meet daily and weekly performance targets regarding response times and satisfaction scores.
Qualifications
- Previous experience in customer service or technical support is highly desirable but not strictly required.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency in using computers, Microsoft Office Suite, and CRM software.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- A friendly, patient, and proactive attitude towards helping others.