Job Description
Are you a dedicated professional seeking a flexible role in the heart of Tampa? Sunshine Digital Solutions is currently hiring Part-Time Customer Support Specialists for immediate start positions. We are looking for individuals who are eager to learn, problem-solve, and deliver exceptional service to our growing client base.
Whether you are looking to supplement your income or need a job that fits around your schedule, this role offers a competitive hourly rate and a supportive team environment. We offer the flexibility to work from home or from our Tampa office.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Diagnose and troubleshoot technical issues or resolve billing inquiries efficiently.
- Document all customer interactions and solutions in our CRM system accurately.
- Collaborate with the senior support team to escalate complex issues.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or a related field is preferred but not mandatory.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace if working remotely.