Job Description
Are you a people person looking for a flexible role?
We are seeking a dedicated Part-Time Customer Support Specialist to join our innovative team in London. In this role, you will be the first point of contact for our valued clients, ensuring their experience with our services is nothing short of exceptional. We pride ourselves on a supportive culture that values work-life balance and professional growth.
Why Join Us?
- Competitive hourly rate
- Hybrid working options available
- Comprehensive training and development
- A dynamic, inclusive team environment
Responsibilities
- Handle a high volume of incoming customer inquiries via email, live chat, and phone with a focus on speed and accuracy.
- Resolve customer issues and complaints efficiently, aiming for first-contact resolution where possible.
- Document all customer interactions and account details accurately in our CRM system.
- Identify and escalate complex issues to the senior technical team.
- Proactively suggest solutions to enhance the customer experience.
- Collaborate with the product team to provide feedback based on user trends.
Qualifications
- Previous experience in customer service or a related support role is preferred.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a proactive mindset.
- Ability to work flexible hours, including occasional weekends or evenings.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable internet connection and a dedicated workspace.