Job Description
Are you seeking a flexible part-time opportunity in the vibrant city of Atlanta? Atlanta Tech Solutions is currently hiring a dedicated Customer Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive hourly rate, a collaborative work culture, and the chance to grow your skills in a leading tech company.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues, ensuring high levels of customer satisfaction.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer records in the CRM system with detailed notes.
- Collaborate with the sales and technical teams to ensure comprehensive support coverage.
- Identify and communicate opportunities for process improvement to management.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience in a retail or call center environment is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Problem-solving mindset with a patient and empathetic approach.