Job Description
Are you a people person looking for a rewarding part-time opportunity in the heart of Detroit? Apex Digital Solutions is currently seeking a dedicated Part-Time Customer Support Specialist to join our innovative team. We pride ourselves on delivering exceptional service and value to our clients, and we need someone who shares our passion for excellence.
As a part-time employee, you will enjoy a flexible schedule that fits your lifestyle while contributing to a dynamic work environment. We offer competitive pay, comprehensive training, and a culture that values collaboration and growth.
Responsibilities
- Manage Inquiries: Respond to customer emails and phone calls professionally and in a timely manner.
- Problem Resolution: Troubleshoot and resolve customer issues efficiently using our internal knowledge base.
- Record Keeping: Maintain accurate and up-to-date customer records and service logs in our CRM system.
- Feedback Collection: Gather customer feedback and relay insights to the management team to improve service quality.
- Team Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience.
- Training: Participate in ongoing training programs to stay updated on product knowledge and service protocols.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous experience in customer service or a related field is preferred but not mandatory.
- Skills: Strong verbal and written communication skills with a focus on professionalism.
- Technical Proficiency: Comfortable navigating computer systems and basic office software (Microsoft Office Suite).
- Availability: Ability to work flexible hours, including evenings and weekends as needed.
- Attitude: A proactive problem-solver with a friendly and approachable demeanor.