Job Description
Join our dynamic team at Fresno Community Solutions and make an immediate impact! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This flexible role offers competitive compensation and the opportunity to develop valuable professional skills while contributing to meaningful community initiatives. Perfect for students, career changers, or those seeking supplemental income with no weekend shifts required.
Why Join Us?
• Competitive hourly rate + performance bonuses
• Immediate start date with paid training
• Flexible weekday scheduling (20-25 hrs/week)
• Growth opportunities into full-time roles
• Supportive team environment with advancement pathways
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Process transactions accurately using our CRM and POS systems
- Collaborate with team members to ensure seamless service delivery
- Update client records and maintain organized documentation
- Identify upsell opportunities to enhance customer experience
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service or retail experience
- Strong communication and problem-solving skills
- Proficiency with basic computer applications and POS systems
- Ability to work independently while collaborating with team members
- Flexible availability during weekday business hours
- Valid California driver's license (if local travel required)
- Background check clearance