Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Nashville! We're seeking motivated individuals to provide exceptional support and drive customer satisfaction. This immediate hire position offers flexible hours and a collaborative environment where your skills make an impact.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and product concerns using CRM systems
- Process orders, returns, and exchanges accurately
- Collaborate with team members to improve service protocols
- Maintain detailed customer records in Salesforce
- Identify upsell opportunities and contribute to team goals
- Adhere to company compliance and privacy policies
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Ability to multitask and adapt to changing priorities
- Strong attention to detail and accuracy in documentation
- Available to work evenings/weekends (20-25 hours/week)