Job Description
Join Our Growing Team as a Part-Time Customer Service Representative
We are seeking enthusiastic individuals to join our customer support team in the heart of Philadelphia. No prior experience is necessary—just a positive attitude and a willingness to learn. We offer competitive pay, flexible scheduling, and a supportive environment for career growth.
Why Apply?
- Zero Experience Required: We provide comprehensive on-the-job training.
- Flexible Hours: Perfect for students or those seeking work-life balance.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on shift availability.
- Growth Opportunities: Clear pathways to full-time roles and management.
Responsibilities
- Greet and assist customers via phone, email, and in-person with a friendly demeanor.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction rates.
- Update customer account information and process transactions accurately.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies and quality assurance standards.
- Perform data entry and maintain organized digital records.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn internal software quickly.
- Reliable transportation is preferred for on-site shifts.
- Ability to work weekends, holidays, and evening shifts as required.
- Problem-solving mindset with a focus on customer retention.
- Ability to work independently and as part of a diverse team.