Job Description
Urgent Hiring: Join Our Raleigh Team Today!
Raleigh Dynamics is looking for passionate individuals to join our growing team as Part-Time Customer Support Specialists. We are currently urgently hiring and offer immediate start dates for qualified candidates.
As a part of our team, you will play a crucial role in ensuring our clients receive top-tier service. This is a fantastic opportunity for students or professionals seeking flexible work schedules in the heart of North Carolina.
Why Join Us?
- Immediate Start: We prioritize filling roles quickly.
- Flexible Hours: Work around your schedule.
- Competitive Pay: Earn between $18.00 - $24.00/hour based on experience.
- Modern Environment: Work in a collaborative tech-focused office in Raleigh.
Responsibilities
- Resolve Customer Inquiries: Respond to incoming support tickets and emails promptly and professionally.
- Issue Resolution: Troubleshoot basic technical and service-related issues for our clients.
- Documentation: Maintain accurate records of all customer interactions and resolutions in our CRM system.
- Communication: Act as the primary point of contact for clients, ensuring clear and empathetic communication.
- Feedback Collection: Gather and relay customer feedback to the product and management teams to improve services.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we provide training for motivated candidates.
- Skills: Strong written and verbal communication skills.
- Technical: Proficiency with Microsoft Office Suite and basic computer navigation.
- Availability: Must be available to work part-time hours, including some evenings or weekends if necessary.
- Location: Must reside in or be willing to commute to Raleigh, NC.