Job Description
Are you looking for a part-time position that offers weekly pay in Illinois? Horizon Support Services is seeking dedicated professionals to join our growing team. We pride ourselves on providing a supportive work environment where your contributions are valued and rewarded promptly every week.
In this role, you will serve as the first point of contact for our clients, ensuring a seamless and positive experience. We offer flexible scheduling options to accommodate your lifestyle while providing the financial stability of a predictable weekly paycheck.
Responsibilities
- Manage Customer Inquiries: Respond to incoming calls, emails, and chat messages regarding products and services with a professional and empathetic tone.
- Resolve Issues: Troubleshoot customer problems efficiently and escalate complex issues to senior management when necessary.
- Update Records: Maintain accurate and up-to-date customer information in our CRM database and internal systems.
- Process Transactions: Assist with order processing, returns, and exchanges to ensure customer satisfaction.
- Provide Product Information: Educate customers on features and benefits to drive sales and improve retention.
- Collaborate with Team: Work closely with other departments to ensure consistent service delivery.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not required for qualified applicants.
- Skills: Strong verbal and written communication skills; proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Computer Literacy: Ability to navigate multiple software applications simultaneously with high accuracy.
- Work Ethic: Self-motivated individual with a strong attention to detail and ability to meet deadlines.
- Availability: Must be available to work flexible hours, including weekends and evenings.