Job Description
Join our dynamic team at Sacramento Community Services as a Part-Time Customer Service Specialist! We're urgently hiring compassionate individuals to deliver exceptional support to our diverse community. This flexible role offers competitive pay and the opportunity to make a real impact in Sacramento. If you thrive in fast-paced environments and excel at problem-solving, apply now to start immediately!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism and empathy
- Resolve customer inquiries regarding services and programs
- Maintain accurate records in CRM database
- Collaborate with team members to ensure seamless service delivery
- Process applications and documentation efficiently
- Support community outreach initiatives
- Adhere to confidentiality and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficient with Microsoft Office Suite and CRM systems
- Ability to multitask in a fast-paced setting
- Strong problem-solving abilities
- Available to work evenings/weekends as needed
- Must pass background check