Job Description
Join InnovateTech Solutions as a Part-Time Customer Support Specialist and become the face of our cutting-edge tech products! We're seeking passionate individuals to deliver exceptional service to our diverse client base in the heart of Silicon Valley. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities. Enjoy a modern workspace, dynamic team environment, and the chance to work with industry-leading technology. Perfect for students, career-changers, or experienced professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Support hardware/software troubleshooting for enterprise clients
- Document interactions in CRM system and escalate complex issues
- Collaborate with engineering teams to report product feedback
- Conduct product demonstrations for potential clients
- Meet weekly performance metrics for response times and resolution
- Participate in bi-weekly training on new products/processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM tools (Salesforce, Zendesk)
- Excellent written/verbal communication skills
- Ability to work flexible shifts including weekends
- Basic knowledge of macOS, Windows, and networking
- Problem-solving mindset with attention to detail
- Authorized to work in the US without sponsorship