Job Description
Are you a people-person looking for a flexible schedule in the heart of San Antonio? San Antonio Digital Solutions is seeking a dynamic Part-Time Customer Support Specialist to join our remote-first team.
We pride ourselves on delivering top-tier technical support to our clients. In this role, you will be the friendly voice our customers rely on, ensuring their technical issues are resolved efficiently and professionally.
Why Join Our Team?
- Flexible working hours that fit your lifestyle.
- Competitive hourly rate.
- Opportunity for growth within a growing tech company.
Don't miss this chance to build your career in a thriving city. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Troubleshoot technical issues and provide clear, step-by-step solutions.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Stay updated on product features to provide accurate assistance.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work independently and manage time effectively.