Job Description
We are looking for a Part-Time Customer Support Specialist to join our vibrant team in Philadelphia, Pennsylvania. If you have a passion for helping people and thrive in a flexible work environment, we want to hear from you.
At BrightPath, we pride ourselves on delivering exceptional service. As a part-time member of our team, you will play a crucial role in ensuring our clients have a seamless experience with our products. This role offers a great opportunity to gain experience in the tech industry while enjoying a work-life balance.
Why Join Us?
- Flexible schedule to fit your lifestyle.
- Competitive hourly rate.
- Opportunity for growth within the company.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve product issues and troubleshoot technical problems for our diverse client base.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the sales and product teams to identify common user pain points and suggest improvements.
- Stay current on product features and updates to provide accurate assistance.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently in a remote or hybrid setting.
- Strong problem-solving skills and a customer-first mindset.