Job Description
Are you a compassionate communicator looking for a flexible role in the heart of London? Apex Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service to our clients, and we need someone who can embody our values of integrity, empathy, and excellence.
As a part-time team member, you will play a pivotal role in maintaining our high standards of customer satisfaction. This is an excellent opportunity for those seeking work-life balance without compromising on professional growth. You will work 20 hours per week with flexible shift options, including early mornings and evenings to accommodate your lifestyle.
Why Join Us?
- Competitive hourly rate within the UK market.
- Generous employee discount on all our products.
- Opportunities for professional development and training.
- A supportive and inclusive company culture.
If you are ready to make a difference and grow your career, we want to hear from you.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Troubleshoot product issues and provide accurate technical guidance to resolve customer problems.
- Document all interactions and resolutions within the CRM system to maintain accurate records.
- Collaborate with the product team to provide feedback on common user pain points.
- Adhere to company policies and service level agreements (SLAs) at all times.
- Assist in the onboarding process for new team members during peak periods.
Qualifications
- Previous experience in customer support or a related field is preferred.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask effectively in a fast-paced, remote environment.
- High school diploma or equivalent; degree preferred.
- Reliable internet connection and a quiet workspace.