Job Description
Are you seeking a rewarding part-time role in the heart of Georgia? Pulse UK Ltd is looking for a dedicated Customer Support Specialist to join our growing team. This is a fantastic opportunity for individuals looking to balance work with other commitments while working in a vibrant community.
As a key member of our team, you will be the face of our brand, ensuring our clients receive top-tier service and support. We pride ourselves on a modern, inclusive work culture that values flexibility and professional growth.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product or service issues efficiently, escalating complex cases to senior management when necessary.
- Maintain accurate and up-to-date customer records within our CRM systems.
- Assist in the onboarding process for new team members and document standard operating procedures.
- Collaborate with the sales and marketing teams to provide valuable feedback from customer interactions.
Qualifications
- Previous experience in customer service or a related field is preferred but not mandatory.
- Strong verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work a flexible schedule, including weekends and evenings.
- A positive attitude and a genuine desire to help others succeed.