Job Description
Are you searching for immediate hire part-time jobs in Fresno, CA? Join our dynamic team at Fresno Digital Solutions and kickstart your career with flexible hours and competitive pay.
We are looking for a dedicated Customer Support Associate to join our growing company. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. If you have excellent communication skills and a passion for helping others, we want to meet you.
What We Offer:
- Immediate start date available.
- Competitive hourly wage ($18 - $22).
- Flexible scheduling to work around your life.
- Opportunities for career advancement within the company.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve customer complaints and issues efficiently while maintaining a positive company image.
- Process returns, exchanges, and refunds accurately in our CRM system.
- Update customer profiles and maintain detailed records of all interactions.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services to existing clients.
- Assist with daily administrative tasks and team reporting.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in customer service or sales is a plus but not required for immediate hire.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and as part of a team.
- Reliable internet connection is required for remote work options.