Job Description
Join Sunshine Connect Services, a leading customer experience innovator, and transform your schedule with our flexible part-time opportunities! We're seeking passionate individuals to deliver exceptional service while maintaining work-life balance. Our Orlando hub offers modern facilities, comprehensive training, and a supportive environment where your contributions directly impact our growth. Enjoy competitive pay, advancement pathways, and the freedom to design your work week around your life.
Why Join Us?
- True schedule flexibility (evenings/weekends available)
- Free parking and transit reimbursement
- Employee discounts on local attractions
- Health insurance for part-timers (20+ hrs/week)
- Regular team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders and manage CRM database with precision
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue goals
- Maintain detailed documentation of all customer interactions
- Participate in quarterly training to enhance service skills
- Support seasonal campaigns during peak hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends
- Valid Florida driver's license (for occasional field visits)