Job Description
Join our dynamic team as an Evening Customer Service Specialist in Louisville, Ohio! We're urgently seeking motivated individuals to deliver exceptional support during our peak evening hours. Enjoy the flexibility of a part-time schedule while making a meaningful impact on our customers' experiences. Perfect for students, parents, or anyone seeking work-life balance! We provide comprehensive training and a supportive environment where your growth is prioritized.
Our ideal candidate thrives in fast-paced settings and values customer satisfaction above all. With competitive pay and adaptable scheduling, this role is your gateway to professional development without sacrificing personal time.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Update customer records in CRM systems
- Collaborate with day-team colleagues for seamless handoffs
- Identify and escalate complex issues to supervisors
- Maintain detailed documentation of interactions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Evening/weekend availability (minimum 20 hours/week)
- Strong communication and problem-solving skills
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask in high-pressure situations
- Positive attitude and customer-first mindset
- Reliable transportation to our Louisville location
- No prior experience required – training provided!