Job Description
Immediate Hire Opportunity in New York!
Apex Digital Solutions is seeking a highly motivated Part-Time Customer Service Specialist to join our dynamic team. We value flexibility and offer a schedule that works around your lifestyle while providing a rewarding career path.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. Whether you are looking to supplement your income or seeking a work-life balance, this position offers the perfect solution.
What We Offer:
- Immediate start date.
- Flexible part-time hours (weekends or evenings available).
- Remote and On-site hybrid options.
- Competitive hourly wage and performance bonuses.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on satisfaction.
- Resolve complex customer inquiries and escalate issues to the appropriate management team when necessary.
- Process transactions, returns, and service requests accurately and efficiently.
- Maintain detailed and up-to-date customer records in our CRM database.
- Identify opportunities to cross-sell products and improve customer retention rates.
- Provide feedback to the product team regarding common customer issues.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal communication skills with a professional and friendly demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient in using computers, tablets, and standard software applications.
- Reliable internet connection if working remotely.