Job Description
Are you a student seeking a flexible schedule or a professional looking for a work-life balance? Apex Digital Solutions is looking for a dedicated Evening Customer Success Specialist to join our Kansas City team.
We pride ourselves on a modern, remote-first culture that values flexibility and innovation. As an evening specialist, you will be the friendly voice and digital presence for our clients during their peak hours, ensuring seamless service and satisfaction.
Why Join Us?
- Student Friendly: Flexible evening shifts (3:00 PM - 10:00 PM) that work around your class schedule.
- Growth Opportunities: Clear pathways for career advancement and skill development.
- Modern Tools: Work with the latest CRM and support technologies.
Don't miss this chance to build a career in a thriving industry.
Responsibilities
- Manage Inbound Inquiries: Handle customer emails, chat tickets, and phone calls during evening hours with professionalism and empathy.
- Troubleshooting: Assist clients with technical issues and product troubleshooting using our comprehensive knowledge base.
- Documentation: Accurately document all customer interactions and resolutions in our CRM system to maintain a clean audit trail.
- Feedback Loop: Collect and relay customer feedback to the product and engineering teams to help improve our offerings.
- Team Collaboration: Collaborate with the day-shift team to ensure zero gaps in client coverage.
- Training: Participate in ongoing training sessions to stay updated on product features and company policies.
Qualifications
- Education: High school diploma or GED required; Bachelor's degree preferred but not mandatory.
- Schedule: Must be available to work evenings (3:00 PM - 10:00 PM) with some weekend availability.
- Communication: Excellent written and verbal communication skills with a friendly, patient demeanor.
- Technical Proficiency: Basic computer literacy and familiarity with web browsers and email platforms.
- Problem Solving: Ability to think critically and resolve issues efficiently under pressure.
- Reliability: A strong work ethic and the ability to work independently.