Job Description
Are you looking for a job that works around your life? Join Premier Support Services as an Evening Shift Customer Support Associate. We are seeking motivated individuals to join our team in Virginia, offering flexible evening schedules and opportunities for growth without the need for prior experience.
In this role, you will be the friendly voice and face of our brand, helping customers resolve issues and ensuring their satisfaction. Whether you are a student, a parent, or someone looking to transition into a new career, this is the perfect opportunity to build a solid foundation in the customer service industry.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately document customer interactions and account information in the CRM system.
- Collaborate with the support team to escalate complex issues when necessary.
- Assist in maintaining a high standard of customer satisfaction and loyalty.
- Learn and adhere to company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be at least 18 years of age.
- Excellent verbal communication skills and a positive attitude.
- Ability to work a flexible evening schedule, including weekends and holidays.
- Basic computer proficiency and typing skills.
- Reliable internet connection (if applicable) and a quiet workspace.