Job Description
Are you a people person looking for a flexible schedule? Nexus Support Solutions is urgently hiring Evening Customer Experience Specialists to join our dynamic team in Portland, OR.
We are looking for dedicated individuals to provide top-tier support to our clients during the evening hours. This role offers a perfect work-life balance for those seeking part-time employment without sacrificing career growth.
Why Join Us?
- Flexible Hours: Choose your shifts between 4:00 PM and 12:00 AM.
- Competitive Pay: Earn $22 - $28/hour depending on experience.
- Urgent Hiring: We are expanding quickly and need talent now!
Apply today to start your journey with us.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a high degree of professionalism.
- Resolve technical issues and troubleshoot product-related problems efficiently.
- Document all interactions and customer feedback in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Maintain a positive and empathetic attitude during high-volume periods.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and web-based tools.
- Ability to work independently in a remote or hybrid setting.
- Must be available to work evening shifts, including weekends.