Job Description
Join our dynamic team at Apex Solutions Ltd as a Part-Time Customer Service Specialist. We're urgently seeking empathetic professionals to deliver exceptional support to our growing client base. This flexible role offers competitive compensation in a fast-paced environment. Perfect for students or professionals seeking work-life balance. Immediate start available for the right candidate.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with sales and technical teams to resolve complex cases
- Meet/exceed customer satisfaction and productivity targets
- Process orders and update customer records
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Fluency in English (additional languages a plus)
- Available to work 20-25 hours/week (flexible scheduling)
- UK work authorization required