Job Description
Join our dynamic team at Apex Solutions Group! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This is a fantastic opportunity to gain valuable experience in a fast-paced environment with flexible scheduling options. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and start making an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to escalate complex issues when needed
- Proactively identify opportunities to improve customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance metrics and quality assurance targets
Qualifications
- Previous customer service experience preferred but not essential
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in Microsoft Office and basic CRM software
- Ability to work independently and manage time effectively
- Flexible availability including evenings and weekends
- Valid UK work authorization required
- Minimum 18 years of age