Job Description
Join our dynamic team as a Part-Time Customer Service Specialist! We're urgently seeking energetic individuals to deliver exceptional client experiences in our fast-paced environment. This role offers flexible scheduling and immediate start opportunities for motivated professionals who thrive in customer-facing positions. Enjoy competitive compensation and the chance to grow with a leading industry innovator.
Responsibilities
- Handle 20+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and technical support issues within SLA
- Update CRM systems with accurate customer data and case notes
- Collaborate with cross-functional teams to escalate complex issues
- Identify upsell opportunities and promote new service offerings
- Maintain 95% customer satisfaction score through personalized support
Qualifications
- 1+ years customer service experience in B2B environment
- Proficiency with Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital settings
- Strong problem-solving abilities with analytical mindset
- Availability for 20-30 hours/week including weekend shifts
- High school diploma or equivalent required