Job Description
Join our dynamic team at Capital Connect Solutions, a leading customer experience firm in the heart of Washington DC. We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional client interactions and support our growing operations. This is a fantastic opportunity for motivated individuals seeking flexible hours while making a tangible impact in a fast-paced environment.
Our ideal candidate thrives in collaborative settings, possesses strong problem-solving skills, and is passionate about exceeding client expectations. With competitive hourly pay and a commitment to professional growth, this role offers immediate start dates for the right candidates. Apply now to become part of our innovative team dedicated to excellence!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve client inquiries regarding products, services, and account information efficiently
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Adhere to company policies and regulatory compliance standards in all communications
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with strong active listening abilities
- Ability to multitask effectively while maintaining attention to detail
- Flexibility to work evenings/weekends as required (20-25 hours/week)
- U.S. work authorization and ability to pass standard background checks