Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist in the heart of New York! We're seeking dynamic individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive compensation, and a vibrant work environment in one of the world's most exciting cities. Perfect for students, professionals seeking flexibility, or career changers looking to enter the thriving NYC service industry.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to address complex customer issues
- Identify opportunities to upsell relevant products/services based on customer needs
- Participate in weekly training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or call center experience
- Exceptional communication skills with fluency in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Availability to work evenings/weekends (20-25 hours/week)
- Positive attitude with ability to thrive in fast-paced environments