Job Description
Join Capital Connect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to join our dynamic team in Washington DC, offering flexible hours and rapid onboarding. Perfect for students, career changers, or those seeking supplemental income. Enjoy a supportive environment with modern facilities and growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities while maintaining focus on customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional communication skills with clear articulation
- Proficiency in CRM platforms (Salesforce experience a plus)
- Ability to multitask and prioritize competing demands
- Strong problem-solving skills with attention to detail
- Availability to work evenings/weekends (20-25 hours/week)