Job Description
Join our dynamic team at Sunshine Solutions LLC, a leader in customer experience innovation in Miami! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a vibrant work culture in the heart of downtown Miami. Perfect for students, career changers, or those seeking supplemental income. Immediate start available!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Process orders, returns, and exchanges while maintaining 98% accuracy
- Update CRM systems with detailed customer interaction records
- Collaborate with sales and technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication in English and Spanish
- Strong problem-solving skills with ability to multitask
- Available to work evenings/weekends (20-25 hours/week)
- Positive attitude with genuine passion for helping others
- Must pass background check and drug screening