Job Description
Join our dynamic team at Bluegrass Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base in Louisville, KY. This flexible opportunity offers competitive pay, comprehensive training, and a collaborative environment perfect for students or professionals seeking work-life balance. Help us maintain our reputation for excellence while advancing your career in customer relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve service issues and escalate complex cases to senior specialists
- Update and maintain customer records in our CRM database
- Collaborate with sales team to identify upsell opportunities
- Participate in ongoing product knowledge training
- Meet key performance metrics for response times and resolution rates
- Support team initiatives during peak business hours
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience required
- Proficiency with Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings and weekends as needed
- Positive attitude with commitment to client satisfaction