Job Description
Join our dynamic team at TechHub Solutions Inc. as a Part-Time Customer Service Specialist and start immediately! We're seeking energetic individuals to deliver exceptional support to our tech clients in the heart of San Jose's thriving innovation hub. This flexible role offers competitive compensation and the opportunity to work with cutting-edge technology while making a tangible impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and technical accuracy
- Process orders, returns, and warranty claims using our proprietary CRM system
- Troubleshoot basic software/hardware issues and escalate complex problems
- Document all interactions in the service ticket system for quality assurance
- Collaborate with technical teams to resolve escalated customer concerns
- Participate in ongoing product training to maintain technical expertise
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in tech or retail environment
- Proficiency with CRM platforms and Microsoft Office Suite
- Excellent verbal/written communication skills in English
- Ability to work flexible hours including evenings and weekends
- Basic technical troubleshooting knowledge
- Valid work authorization and reliable transportation