Job Description
Join Atlanta's fastest-growing customer service team today! We're seeking energetic individuals for immediate part-time roles offering competitive pay and flexible scheduling. Perfect for students, career changers, or those seeking supplemental income.
Atlanta Connect Solutions provides premium support services to Fortune 500 companies. As a Customer Service Specialist, you'll be the first point of contact for our clients' customers, delivering exceptional experiences through phone, chat, and email channels. We provide comprehensive paid training and a supportive team environment.
Why Apply?
• Same-week start potential
• Paid training and certification
• Remote-friendly options available
• Weekly direct deposit
• Growth opportunities to full-time roles
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and digital channels
- Resolve billing, technical, and account-related issues with first-call resolution
- Document interactions using Salesforce CRM with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical support teams for complex escalations
- Participate in weekly training sessions to enhance product knowledge
- Uphold company standards for professionalism and brand voice
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work 20-30 hours/week (flexible shifts available)
- Reliable high-speed internet connection for remote work
- Proactive problem-solving with positive attitude
- Must pass background check and drug screening