Job Description
Join our dynamic team at Nexus Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Austin. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture that values growth and work-life balance. Perfect for students, parents, or anyone seeking flexible hours without sacrificing professional development.
What We Offer:
- Competitive hourly wage ($18-$22)
- Flexible weekday/weekend shifts
- Comprehensive product training
- Opportunities for advancement
- Employee discounts and perks
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Resolve technical issues and product concerns efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify and escalate complex issues to senior staff
- Assist with inventory management and store operations
- Contribute to weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6 months+ customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends (15-25 hrs/week)
- Positive attitude and problem-solving mindset