Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist and start making an impact immediately! We're seeking energetic individuals to deliver exceptional client experiences while working flexible hours in our modern Raleigh office. This is your chance to join a forward-thinking company offering competitive pay and rapid onboarding.
As a key member of our client success team, you'll handle inbound inquiries, resolve issues efficiently, and maintain detailed records – all while contributing to our mission of excellence. Perfect for students, career changers, or those seeking flexible work arrangements without compromising on professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document all interactions accurately in Salesforce with detailed notes
- Collaborate with technical teams to escalate complex problems
- Meet weekly performance metrics including response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce experience highly valued)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks
- Reliable transportation to our Raleigh office
- Availability to work 20-25 hours per week including weekends