Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in Colorado Springs! We're seeking energetic individuals to deliver exceptional support to our growing customer base. This immediate hire opportunity offers flexible scheduling (20-25 hours/week) and competitive compensation. If you're passionate about problem-solving and thrive in dynamic environments, apply today!
Why You'll Love Working With Us:
• Comprehensive training program
• Employee discounts on services
• Career advancement opportunities
• Positive team culture focused on growth
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues for internet, TV, and phone services
- Process orders and service modifications efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, resolution rates)
- Collaborate with technical support teams for complex cases
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with attention to detail
- Comfortable working in fast-paced, metrics-driven environment
- Flexible availability including evenings and weekends
- Valid Colorado driver's license (required for occasional field visits)