Job Description
Join our dynamic team as an Evening Customer Service Specialist in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement. Enjoy a supportive environment where your skills make a real difference in our customers' experiences.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening shifts (4 PM - 12 AM)
- Resolve technical issues for internet, TV, and phone services
- Process orders and troubleshoot billing concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue resolution
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Basic technical knowledge of internet services
- Flexible availability for evenings and weekends
- Proficient with CRM software and multitasking