Job Description
Join our dynamic team at Frontier Communications in El Paso! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This is a fantastic opportunity for flexible scheduling with competitive pay and comprehensive training. Help us redefine telecommunications service while advancing your career in a supportive environment.
Why Choose Frontier?
- Competitive hourly pay plus performance incentives
- Flexible scheduling including evenings/weekends
- Free industry certification training
- Health benefits available for part-time employees
- Growth opportunities to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email
- Resolve technical issues for internet, TV, and phone services
- Process orders and service modifications accurately
- Document customer interactions in CRM systems
- Upsell service packages based on customer needs
- Meet daily performance and quality metrics
- Collaborate with technical support teams for complex issues
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work flexible hours (including weekends)
- Basic computer proficiency with CRM software
- Bilingual English/Spanish required
- Pass background check and drug screening