Job Description
Join our dynamic team at Frontier Communications as a Part-Time Customer Service Representative in beautiful Colorado Springs! We're seeking energetic individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. This entry-level role offers flexible scheduling and a supportive culture perfect for students or career starters. Enjoy competitive compensation, paid training, and opportunities for growth within our telecommunications leader.
Our Colorado Springs office is conveniently located near major transit routes and offers a modern, collaborative workspace. We value work-life balance and provide a comprehensive benefits package including health insurance options and retirement savings plans.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat regarding services, billing, and technical support
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, schedule appointments, and update customer records accurately
- Collaborate with technical support teams to troubleshoot complex connectivity issues
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to stay updated on products and procedures
- Contribute to team goals by identifying upsell opportunities for bundled services
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with clear, professional verbal and written abilities
- Proficient in using CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment while maintaining composure
- Reliable internet connection for remote work components (if applicable)
- Must pass background check and pre-employment drug screening
- Availability to work evenings, weekends, and holidays as required