Job Description
Join our award-winning team at Frontier Communications as a Part-Time Customer Service Representative in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional support while enjoying flexible schedules and competitive benefits. Perfect for students, parents, or career changers seeking work-life balance.
What We Offer:
- Flexible part-time hours (20-30 hrs/week)
- Comprehensive paid training
- Health/dental benefits eligibility
- 401(k) with company match
- Employee discounts on services
- Growth opportunities to full-time roles
Responsibilities
- Resolve customer inquiries via phone, chat, and email
- Process service orders and account modifications
- Document interactions accurately in CRM system
- Collaborate with technical support teams
- Meet performance metrics for quality and efficiency
- Identify upsell opportunities for service upgrades
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office
- Empathetic problem-solving approach
- Flexible availability including weekends
- Must pass background check and drug screen